Community Bank, N.A. is the wholly owned national banking subsidiary of Community Financial System, Inc. (CFSI). In 1983, CFSI was incorporated in Delaware and became a registered bank holding company. CFSI maintains its headquarters in DeWitt, NY, and is a full-service financial institution, offering complete consumer, business and financial services.

The bank's regional administrative offices are located in Canton and Olean, NY; Wilkes-Barre, PA; and South Burlington, VT, and these offices share operational responsibility for customer facilities and ATMs throughout New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.

To understand what it means to Work Happy, you have to understand what it means to Bank Happy. To us, Bank Happy means providing the highest level of customer service in everything we do. It’s a smile and a friendly hello when customers walk through our door. It’s understanding customer’s goals and helping them succeed. Work Happy is in line with our Bank Happy philosophy. We are committed to providing the highest level of employee support, whether through our benefits, our professional development or our challenging but rewarding professional experiences. Your fellow team members will greet you with not only a smile, but open arms and are passionate about helping one another thrive. We believe engaging and empowering our employees is key to our success and our Work Happy mission.

For more than 155 years, Community Bank has served the financial needs of our customers. At the same time, we’ve helped strengthen the communities where we operate with financial support, in-kind donations and volunteer service.

Community Bank has made monetary contributions to nearly 600 cultural, civic, economic development and social service organizations. And our team members also give generously of their time and expertise by actively participating in good causes, often by serving on the boards of leading community charities and organizations. In short, at Community Bank, we are deeply invested in the communities where we work. And always will be.

The Community Financial System, Inc. (CFSI) Diversity Council grew from the ground up. Once the seed was planted, one person raised a hand to foster it, and then another and another. Before long, more than 100 team members volunteered to serve as Diversity Council members. The passion to support this initiative was obvious before it even had a name.

Our Mission is to put faces and names to the concepts of diversity and inclusion. We are here to make sure no one feels unheard, unseen or uninvited. Through that effort, we’ll foster a culture that doesn’t just accept diversity, but values it.